hpc
Cold as a Grave
Posts: 4
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Post by hpc on Sept 25, 2008 9:40:18 GMT
i have the same problem.
i tried resetting the end time of the songs, but it didn't work.
please post a resolution if anyone finds out how to fix this problem
thx
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drinkinthepark
Innocent Smile
Caleb: I call myself a drummer but Nathan's a fuckin' drummer
Posts: 172
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Post by drinkinthepark on Sept 25, 2008 16:01:29 GMT
They've replied. Apologised and what not then just said sign into your account and download it again. Did all that, and it still shuts my ipod down so... i've asked for my money back...christ i'll just buy Frontier City at 79p. If they trust that i'll delete the files !!!!!!
We'll see what happens. I won't be down loading again. I'll buy the physical stuff or *coughfrostwirecough* (not for KOL stuff obviously) They're so bloody precious anyway. I wanted to make a KOL mp3 disk for my car, with everything i have on to play randomly (how cool?) but i can't because 'you can only burn items bought from itunes with itunes' or whatever shit it says.
Big business bollocks bastards (if they give my money back i'll change my tune but i won't hold my breath).
be back soon no doubt.
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Post by Letthegoodtimesroll on Sept 25, 2008 16:19:06 GMT
I reckon i'll just wipe my bought copy, except for the videos and bonus tracks, and then stick me 'illegal' copy of OBTN back on my 'pod.
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drinkinthepark
Innocent Smile
Caleb: I call myself a drummer but Nathan's a fuckin' drummer
Posts: 172
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Post by drinkinthepark on Sept 25, 2008 18:39:11 GMT
^^sounds like a plan. But i've just had an email saying they are going to refund me. I'll have to wait to check my bank account but....I'm please with that because i am gonna (maybe foolishly) wipe it all and buy Frontier City legit. the way i see it i bought the physical CD for £8.77 and Frontier City is only 79p (i assume) so...the videos, although better quality than youtube, i do have off youtube. i hope y'all get the results you want on this. I did mention to the dude that i am aware of a few other people with the same or similar issues as me so i assume they won't be suprised to hear from others...  |
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Post by Letthegoodtimesroll on Sept 26, 2008 8:09:10 GMT
This is what Apple said: Dear Ben, I'm sorry to hear that you encountered some difficulty recently when you purchased the song "Only By The NIght" and synched it to your iPod. I value your concerns and I'm happy to provide you with some insight. I've researched this in-depth for you today. The problem is, iTunes Customer Support usually handles issues with iTunes downloading, content, and billing, so we have limited resources available to us regarding technical issues. With the information I have available to me, I was unable to come up with a definitive answer on why this issue may be occurring. The question you asked falls outside of my area of expertise, but Apple does offer some resources. Here is an article I found in Apple's knowledge base for you: iPod 5Rs Troubleshooting Assistant www.apple.com/support/ipod/five_rs/ To post questions and read answers provided by other iTunes users, you can participate in iTunes discussions at our Discussions forum: discussions.apple.com/category.jspa?categoryID=149The good news is, I have found through my research that the people at Apple Technical Support have many more resources available to them about this topic and may be able to better assist you with this issue. You can reach them at 1-800-275-2273. I hope that information that I have provided for you allows you to find an answer that satisfies your question, Ben. Have a wonderful day Sincerely, Aris iTunes Store Customer Support Please Note: I work Sun, Mon, Thurs - Sat 8 - 4:30 PM, EDT Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated. ------------------------------------------------------------------- So, i'm still in the same situation then  I'll have to either contact them again or just do as i've said previously, which defeats the object of buying it. I'd get a refund, but i feel like i'm cheating the kings out of money (how shit does that sound?!)... so i may just go buy a physical copy if i get a refund and buy frontier city. |
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Post by schnucams on Sept 26, 2008 8:26:10 GMT
I've been listening to OBTB on my PC the whole time but listened to ipod for first time last nite and I'm having similar problems....I have hard copy so fuck it, I'm getting my money back too!!!
What a load of shite!! Grrrrrrrr
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drinkinthepark
Innocent Smile
Caleb: I call myself a drummer but Nathan's a fuckin' drummer
Posts: 172
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Post by drinkinthepark on Sept 26, 2008 9:23:13 GMT
Ben, I can't believe you got such a shit response. I know what you're saying about asking for your money back but if you do buy the physical copy then obviously def do it.... Can't belive so many people are having this problem and they haven't sorted it. Their loss.
On the subject of Frontier city, that still shuts my ipod down and you can't buy it on it's own from itunes so once again no one is helping anyone not be a pirate.
Oo argh me hearties - i'm gonna see if i can find me some frontier city tunage......
What a load of shite indeed Schnucams
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Post by Letthegoodtimesroll on Sept 26, 2008 10:43:50 GMT
This is the first time i've bought music for 2-3 years. I think it'll be the last, too, unfortunately.
Never had one single problem with any torrent downloads.
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Post by avidblue on Sept 26, 2008 16:00:04 GMT
I just got home and logged on to this reply.....
Dear Abi,
I understand your recent purchase of "Only By the Night (Deluxe Version)" does
not play correctly on your iPod. I'm sorry to learn that this item did not meet
the standard of quality you have come to expect from the iTunes Store.
I have reversed the charge for the purchase. The credit should be posted within
five business days.
I have also submitted this item for investigation. Apple takes the quality of
the items offered on the iTunes Store seriously and will investigate the issue
with this item, but I can't say when or if the issue will be resolved. Please
try again in a few weeks.
Thank you for your understanding. I hope that you continue to enjoy using the
iTunes Store.
Sincerely,
So i get my money back.... so I can go and buy the hard copy... but does that mean I have delete the ones that work off my computer?
What a load of C*AP
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Post by schnucams on Sept 26, 2008 16:02:19 GMT
Hmmm dont know why you would have to delete them but would you want to keep them if they feck up your ipod???
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drinkinthepark
Innocent Smile
Caleb: I call myself a drummer but Nathan's a fuckin' drummer
Posts: 172
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Post by drinkinthepark on Sept 26, 2008 20:08:28 GMT
Abi, i don't think there's any way they can tell if you delete it. I've just kept the videos. As they are better quality than the youtube ones. Funny how they just gave you your money back straight off. They must have had a lot of complaints!!!
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Post by Letthegoodtimesroll on Sept 26, 2008 20:16:49 GMT
I've asked for a refund... wonder whether they'll give me one.
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drinkinthepark
Innocent Smile
Caleb: I call myself a drummer but Nathan's a fuckin' drummer
Posts: 172
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Post by drinkinthepark on Sept 26, 2008 20:29:17 GMT
No reason why they shouldn't. Unless they lurk on here and they put two and two together......doubtful. Good luck
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exileon2ndst
Knocked Up
...tiMe On me iS waSTeD tiMe...
Posts: 479
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Post by exileon2ndst on Sept 27, 2008 4:14:42 GMT
how do u contact them to tell them about the problem?
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Post by avidblue on Sept 27, 2008 8:21:34 GMT
Abi, i don't think there's any way they can tell if you delete it. I've just kept the videos. As they are better quality than the youtube ones. Funny how they just gave you your money back straight off. They must have had a lot of complaints!!! yeah i bet they have had loads!!!!! exileon2ndst i tried this www.apple.com/support/itunes/store/download/did the bit at the tops first,.... it did nothing... so i just clicked the contact us button. took them about 2 days to reply Good luck :-) |
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Post by Letthegoodtimesroll on Sept 28, 2008 10:03:45 GMT
I've just got a refund too, and they've given me 5 free song credit, too:
Dear Ben,
I understand "Only by the Night" causes your iPod to be reset after each song. I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store.
I have reversed the charge for the purchase. The credit should be posted within five business days.
I have also submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks.
I have also added five free song credits to your account. Please feel free to use these to further explore the iTunes Store.
Thank you for your understanding. I hope that you continue to enjoy using the iTunes Store.
Sincerely,
Mike
iTunes Store Customer Support
Please Note: I work Th-Mon, 10-7PM CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
I feel sorry for the Kings because through iTunes ineptitude, they've been robbed of potential income. I think i'll go buy a physcial copy now.
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Post by schnucams on Sept 28, 2008 10:12:18 GMT
I got reply too:
Dear Claire,
I understand that you have been unable to successfully play, "Only By the Night" on your iPod and you wish for a refunf. I'm sure you are anxious to have this issue resolved as soon as possible. My name is ___ and I will be more than happy to assist you today.
I have reversed the charge for this item. In three to five business days, a credit of 12,99 €, should be posted to the credit card that appears on the receipt for that purchase.
I would like to apologize for any inconvenience this issue has caused you and I appreciate your patience and understanding throughout this situation. Thank you for choosing the iTunes Store, Claire. Enjoy your day!
Sincerely,
Coolio!!!
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drinkinthepark
Innocent Smile
Caleb: I call myself a drummer but Nathan's a fuckin' drummer
Posts: 172
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Post by drinkinthepark on Sept 29, 2008 8:33:13 GMT
Ben, you lucky sod - 5 free credits!!!!
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Post by Letthegoodtimesroll on Sept 29, 2008 14:50:04 GMT
The trouble is, i've got all the KOL songs that exist, so i don't know what to buy!  |
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Post by schnucams on Sept 29, 2008 18:34:08 GMT
Aww I didnt get any credits  |
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